By accessing or placing an order on the Shri Agarwal Foods website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

• These terms apply to all users of the site, including browsers, customers, and merchants.
• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of the website after changes constitutes acceptance of the new terms.

2. Products

• All products are subject to availability.
• We reserve the right to discontinue any product at any time.
• Product images are for illustration purposes only; actual product appearance may vary slightly.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.

3. Orders & Payments

• Orders are confirmed only after successful payment.
• We accept all major payment methods available on our checkout page.
• In case of payment failure, the order will not be processed.
• We reserve the right to cancel any order in case of pricing errors or stock unavailability.

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Shipping Policy

• We currently ship across India.
• Orders are processed within 1–2 business days of payment confirmation.
• Estimated delivery time is 4–7 business days depending on your location.
• Shipping charges, if any, will be displayed at checkout.
• We are not responsible for delays caused by courier partners or unforeseen circumstances.

Returns Policy

• We accept returns within 7 days of delivery, only if the product is damaged, defective, or incorrect.
• The product must be unused and in its original, sealed packaging.
• To initiate a return, contact us at shriagrawalfoods@gmail.com with your order details and photos of the issue.
• We do not accept returns for change of mind or incorrect orders placed by the customer.

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Cancellation Policy

• Orders can be cancelled within 12 hours of placing them, provided they have not been shipped.
• To cancel an order, contact us immediately at shriagrawalfoods@gmail.com or call +91 96695 12328.
• Once an order has been dispatched, it cannot be cancelled.

Refund Policy

• Refunds are processed only for cancelled orders or approved return requests.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the return is due to our error.